Terms of use

1. Who these terms are between

These terms are between you and FirmsNest Software Labs Pvt Ltd ("FirmsNest", "we", "us"), K-359 Sector K, Aashiyana, Near Emerald Mall, Lucknow 226012, India, and govern your use of the knovara.app website and, where applicable, the Knovara product (together, "Knovara"). By using Knovara you agree to these terms.

Knovara is provided to organisations under a written agreement (an order form, subscription or enterprise agreement, the "Customer Agreement"). If you use Knovara through your organisation, the Customer Agreement governs your organisation's rights and obligations, and where it conflicts with these terms, the Customer Agreement prevails for the product.

2. What Knovara is, and is not

Knovara is a workplace assistant that answers questions from an organisation's own Microsoft SharePoint documents, drafts documents from templates the organisation has approved, and makes updates to lists the organisation has approved, each change previewed and confirmed by the person making it.

Knovara is software. It is not a professional adviser and does not provide legal, financial, tax, medical, HR or compliance advice. Answers are generated from the documents available to you and are cited so that you can check them; you remain responsible for verifying an answer against its sources before relying on it, and for any decision you make on the basis of it.

3. Access and accounts

Access to the Knovara product is through your organisation's Microsoft 365 account. You must use only your own account, keep it secure, and use Knovara only as permitted by your organisation. Knovara acts with your own permissions and does not extend them; your organisation's administrators control which sites, templates and lists Knovara may use and may pause or disconnect Knovara at any time.

4. Acceptable use

You agree not to:

• use Knovara to access data you are not authorised to access, or to attempt to bypass permissions, site scope or approval steps;
• attempt to extract the assistant's instructions, probe, scan or test the vulnerability of Knovara without written permission, or interfere with its operation;
• use Knovara to generate or store content that is unlawful, infringing or harmful, or to make changes to documents or lists that you are not permitted to make;
• reverse engineer, copy, resell or sublicense Knovara except as the Customer Agreement expressly allows.

5. Your content

Your organisation's documents, lists, questions and the content Knovara produces for you remain yours (or your organisation's). Knovara reads documents only to answer your request and does not keep their text. We claim no ownership of your content and use it only to provide and support Knovara, as described in the privacy notice.

6. Our intellectual property

Knovara, its software, design, documentation, name and logo are owned by FirmsNest or its licensors and are protected by copyright and trademark law. Except for the limited right to use Knovara under these terms and the Customer Agreement, no rights are granted to you. Microsoft, Microsoft Teams, SharePoint and Entra ID are trademarks of the Microsoft group of companies; Knovara is an independent product and is not endorsed by Microsoft.

7. Availability and changes

We work to keep Knovara available and secure, but it is provided "as is" and "as available" for the purposes of these terms; service levels, if any, are set out in the Customer Agreement. We may change, suspend or discontinue features, and we may update these terms; the "last updated" date above will change and, for material changes, customer organisations will be notified.

8. Disclaimer and limitation of liability

To the fullest extent permitted by law, FirmsNest disclaims all warranties not expressly stated in the Customer Agreement, including any warranty that answers are complete, accurate or fit for a particular purpose. Answers depend on the documents available to you and on generative AI models, which can make mistakes.

To the fullest extent permitted by law, FirmsNest is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, data or business, arising out of or in connection with Knovara, and our total liability for any claim relating to the website is limited to INR 10,000. Liability for the product is governed by the Customer Agreement. Nothing in these terms limits liability that cannot be limited under applicable law.

9. Termination

You may stop using Knovara at any time. Your organisation may pause or disconnect Knovara through its administrators, and may end its Customer Agreement as that agreement provides; on offboarding, records are exported or deleted on the organisation's instruction. We may suspend access that breaches these terms.

10. Governing law

These terms are governed by the laws of India. Subject to any dispute-resolution clause in the Customer Agreement, the courts at Lucknow, Uttar Pradesh have exclusive jurisdiction.

11. Contact

FirmsNest Software Labs Pvt Ltd
K-359 Sector K, Aashiyana, Near Emerald Mall, Lucknow 226012, India
support@knovara.app

See also the privacy notice.